Quirk Property Solutions Ltd COMPANY POLICIES & PROCEDURES Property Maintenance & Building Services 1. Health & Safety Policy 1.1 Statement of Intent We are committed to ensuring the health, safety and welfare of all employees, subcontractors, clients and members of the public. All work will be carried out in accordance with: Health & Safety at Work Act 1974 CDM Regulations 2015 Control of Substances Hazardous to Health (COSHH) Work at Height Regulations Manual Handling Regulations 1.2 Responsibilities Directors: Overall responsibility for health & safety compliance Site Supervisors: Ensure safe systems of work are followed Employees/Subcontractors: Follow procedures and report hazards 1.3 Safe Working Procedures Risk Assessments completed before works commence Method Statements provided for higher-risk activities PPE worn at all times where required Tools and equipment inspected regularly Accidents reported immediately and logged 2. Environmental Policy We are committed to reducing environmental impact by: Proper waste segregation and disposal Using licensed waste carriers Minimising noise and dust pollution Recycling materials wherever possible Reducing fuel consumption and emissions 3. Quality Assurance Policy We aim to deliver high-quality workmanship on every project. Procedures: Written quotations and scope of works issued Materials sourced from approved suppliers Work inspected at each stage Snagging process completed before handover Client sign-off upon completion 4. Employee Conduct Policy All employees must: Behave professionally on site Wear company uniform where required Respect client property Avoid foul language or inappropriate behaviour Not consume alcohol or drugs during working hours Failure to comply may result in disciplinary action. 5. Safeguarding & Client Protection Policy When working in residential or vulnerable environments: Always carry identification Never be alone with vulnerable individuals where possible Report safeguarding concerns to management Maintain confidentiality 6. Subcontractor Policy All subcontractors must: Provide valid public liability insurance Provide relevant qualifications (e.g. CSCS, Gas Safe, NICEIC where applicable) Follow company health & safety rules Submit RAMS (Risk Assessments & Method Statements) where required 7. Data Protection Policy (GDPR) We comply with UK GDPR regulations. Client information stored securely Data not shared without consent Digital files password protected Documents disposed of securely 8. Financial & Payment Policy Deposits may be required before commencement Stage payments agreed in writing Invoices issued with clear payment terms (usually 7–14 days) Late payments subject to statutory interest 9. Complaints Procedure If a client raises a concern: 1. Acknowledge complaint within 48 hours 2. Investigate internally 3. Provide written response within 7 days 4. Agree corrective action if necessary All complaints logged and reviewed. 10. Training & Competence Policy We ensure all staff are competent by: Maintaining up-to-date certifications Providing regular toolbox talks Supporting additional qualifications Keeping training records on file 11. Tools & Equipment Policy Equipment checked before use Defective tools removed from service immediately PAT testing carried out where required Company vehicles maintained and insured 12. Emergency Procedures In the event of: Fire – Evacuate site and call 999 Serious injury – Call emergency services immediately Gas leak – Stop work, evacuate area, notify emergency gas line Structural collapse risk – Stop work and secure area Incident reports must be completed following any emergency. 13. Equality & Diversity Policy We are committed to: Equal opportunities in employment Zero tolerance of discrimination Respect for all staff and clients regardless of background 14. Alcohol & Drug Policy Zero tolerance on site Random testing may be implemented Immediate removal from site if suspected impairment Director Signature Name: _______________________Position: ____________________Date: _______________________